Shipping & Returns
Shipping Policy
At Purely Unbranded, each of our bags are handmade and custom ordered to ensure the highest quality and attention to detail. We offer two shipping options to accommodate your preferences:
- Express Shipping: Receive your handcrafted item(s) within just 1-2 weeks, allowing you to enjoy your purchase sooner.
- Standard Shipping: Opt for our standard shipping option, and your item(s) will be delivered within 2-3 weeks.
Whichever shipping method you choose, rest assured that your purchase will be delivered promptly to your doorstep, ready to accompany you on your next adventure in style.
Returns & Exchange Policy
In line with our commitment to providing you with meticulously crafted, made-to-order bags and accessories, we regret to inform you that we do not accept refunds. However, we understand the importance of customer satisfaction, and therefore, store credit will be allocated within up to 30 days of receiving the goods. This ensures that you can explore alternative options and find the perfect match for your style and needs. Should you have any inquiries or concerns regarding your purchase, please don't hesitate to contact our dedicated customer service team, who will be more than happy to assist you.